A few weeks ago I started discussing our process of enrolling Outskirts Press into the Apple Developer Certification program so we could start offering “apps” to our authors (and so we could provide our own Outskirts Press apps for marketing purposes).
The posts detailed the first few steps involved in enrolling in the program, and ended with us waiting…. and waiting… for Apple approval. In the meantime, we’ve re-faxed the documents they requested several more times, contacted their support forms online, and tried emailing them. In one such online correspondence we even sunk so low as to plead with them to have an actual human being contact us (up until then, their responses had all been automated versions of the “find the answer yourself on our FAQ” variety.)
Finally, we tried enrolling again from scratch. This resulted in them providing us with a new enrollment number, and then requesting the documentation again. Once again, we faxed them our Articles of Incorporation, along with our corporate phone number and our Enrollment ID number, all as requested.
Finally, I received an email from an actual human being which helped me understand what has been causing this delay (we started this process over a month ago, and all my previous research led me to believe it wouldn’t take any longer than a week). What his email said, and my reply, will be the subject of the next post(s)…