Communicating with Apple

After trying to enroll in the Apple Developer Certification program and waiting a number of weeks, we contacted Apple only to receive an email advising us that they couldn’t locate the “stamp” on the Articles of Incorporation for some reason, and that the information on the Articles should match the information we submitted online for our Certificate.  Certainly a reasonable request, so I provided the following reply:

Thank you very much for your response. I respectfully request that you look at the document closer. The Articles of Incorporation we faxed had the official court stamp in the upper right hand corner, slightly crooked. It may be difficult to read because of so many faxed iterations, but it’s there, and directly below it is another stamp from the Secretary of State indicating the payment receipt, the date, and the time it was received and accepted, exactly as you require. So I’m not sure where the confusion is. Please look at the document again. I’d be happy to take a photo of that corner with my cool iPhone and email it to you if that would help clarify it.

 As for the address and phone number, we’ve moved since incorporating to accommodate our growth.  We don’t have a new Articles of Incorporation document with our new address.  But our new address and phone number I included in the online application with Apple is the one we want associated with our Apple account and you can confirm that data by visiting our website at   Certainly we can’t be the only company who has an address that differs from the one on an 8-year-old Articles of Incorporation document….?

Please help me overcome this small technicality. Thank you in advance.

They say you can catch more bees with honey than with vinegar.  I don’t know if my response was “honey” per se, but in this day and Internet age when everyone seems awfully quick to fire off foaming-at-the-mouth-at-the-slightest-inconvenience-or-misunderstanding types of emails, I thought this might serve as an example of what’s possible when one steps back, takes a breath, and approaches a frustrating circumstance with diplomacy.